Frequently Asked Questions (FAQs)
Have another question about our cleaning service? Talk to us: 855.800.2583
1.1 How many hours should I choose?
We give a recommendation based on your inputs but you should choose the number of hours you believe best suits your needs.
1.2 Is the cleaning time listed in man-hours/labor-hours?
Yes, the cleaning time is listed in labor-hours meaning that, for example, a four-hour appointment could either be one pro working for four hours or two pros working for two hours.
1.3 How do I make an appointment?
Book online with ease. Just visit our booking page, type in your zip code and follow the steps. We’ll confirm your appointment and send you free automated reminders and confirmations via email and text.
1.4 What if I don’t want to book online?
That’s okay too! Just give us a call at 855-800-BLUE (2583) and a BLUE CLEAN representative will be happy to assist you.
1.5 How do I cancel/reschedule my appointment?
If this is a one-time cleaning, please check your inbox and look for the confirmation email. On the bottom of the page there is a “Reschedule or Cancel” button. Click it and follow the steps. If you can’t find the confirmation email, give us a call at 855-800-BLUE (2583) or email us at email@example.com and we will take care of your request.
1.6 How do I cancel my cleaning plan?
If you’d like to cancel your cleaning plan (subscription), here are two ways how to do it:
1. Call us at 855-800-2583 or email us at firstname.lastname@example.org and request a plan cancellation.
– OR –
2. We send email reminders 48 hours before your appointment. Look for that email and on the bottom of the page there’s a button named “Reschedule or Cancel”. Click it, follow the steps, and that’s it. All your future appointments will be cancelled.
2.1 How are bookings priced?
Our services are priced hourly, with a minimum booking of 2 hours. The size of your home, frequency of cleaning and level of clutter, are some of the elements that can influence the cost of your cleaning. To get an estimate, please click here.
2.2 How do I pay?
You will be billed once your cleaning has been completed. We don’t charge you in advance. We accept cash, checks and debit/credit cards (Visa, MasterCard, American Express, Discover).
2.3 Do you have a lock out fee?
If you accidentally lock out the cleaning team, on your scheduled day of cleaning, a $35 lock out fee will be added to your overall bill. Please be familiar with these terms. We want to help you to avoid incurring these additional fees.
2.4 Do you have a rescheduling/cancellation fee?
We ask that you please reschedule or cancel at least 12 hours before the beginning of your appointment or you may be charged a cancellation fee of $35.00.
3.1 Do you service my area?
Please visit the booking page to view the zip code search tool.
3.2 How many cleaners do you send?
We send two experienced cleaners to your home. We work in teams of two so we can clean your home faster, more thoroughly and leave you with more free time.
3.3 Do I need to provide any cleaning supplies?
No. We provide all cleaning supplies and equipment. If you have a specific product that you would like us to use, just let us know.
3.4 Do I have to be home for the cleaning?
This is completely up to you. Many people, however, like having their home serviced while they are at work or away for awhile. We can be given a key and/or alarm code in order to get in.
3.5 What if I’m not satisfied with your cleaning?
We guarantee 100% that you will be satisfied with your cleaning. If you are not happy we will come back and clean it for no additional cost if you call within 24 hours.
4.1 Operating Hours
Mon – Sat / 9:00 AM – 5:00 PM
4.2 Office Hours
Mon – Fri / 8:00 AM – 5:00 PM
4.3 May I tip the cleaning team for a job well done?
Yes, but tips are certainly not required. However, you are welcome to do so, and your generosity is very much appreciated by all our staff.