1.1 What is a labor-hour (or man-hour)?
A labor-hour is the amount of work performed by one worker in one hour. For example, a four-hour appointment could either be one pro working for four hours or two pros working for two hours.
1.2 How many hours should I choose?
We give a recommendation based on your inputs but you should choose the number of hours you believe best suits your needs.
1.3 How do I cancel/reschedule my appointment?
If you booked a "One-Time Cleaning", please check your email inbox and look for the confirmation email. On the bottom of the page you'll find a "Reschedule or Cancel" button. Click on it and follow the steps.
If you can't find the confirmation email, or if you're enrolled in a cleaning plan (recurring service), please give us a call at 1-855-800-2583 or email us at email@example.com and we will take care of your request.
2.1 How are bookings priced?
Our services are priced hourly, with a minimum booking of 2 labor-hours. The size of your home, frequency of cleaning and level of clutter, are some of the elements that can influence the cost of your cleaning. Click here to get an estimate.
2.2 Do you have a rescheduling/cancellation fee?
We ask that you please reschedule or cancel at least 24 hours before the beginning of your appointment or you may be charged a cancellation fee of $45.00. Please read our Cancellation Policy for more details.
2.3 Do you have a lock out fee?
If you accidentally lock out the cleaning team on your scheduled day of cleaning, a $45 lock out fee will be added to your overall bill. Please be familiar with these terms. We want to help you to avoid incurring these additional fees. For more details, read our Cancellation Policy.
3.1 Do you service my area?
Click here to find out.
3.2 How many cleaners do you send?
We send two (or sometimes three) experienced cleaners to your home. We work in teams of two or more so we can clean your home faster, more thoroughly and leave you with more free time.
3.3 Do I need to provide any cleaning supplies?
Absolutely not! We provide all cleaning supplies and equipment, including vacuum and commercial grade steam cleaner. If you have a specific product that you would like us to use, just let us know.
3.4 Do I have to be home for the cleaning?
This is completely up to you. Many people, however, like having their home serviced while they are at work or away for awhile. We can be given a key and/or alarm code in order to get in.
3.5 What if I'm not satisfied with your cleaning?
We guarantee 100% that you will be satisfied with your cleaning. If you are not happy we will come back and clean it for no additional cost if you call us within 24 hours.
Monday - Friday / 9:00 AM - 5:00 PM
Saturday / 9:00 AM – 3:00 PM
Monday - Friday / 8:00 AM - 5:00 PM